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Error 401 on login


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Could someone please assist me in getting the system setup sorted for Nitro 13 ( - every time I log in at start-up of the program, it says that it cannot, due to error 401.  I then have to re-type my passwords, etc. before I can connect and start working.

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  • Official Nitronaut
Allain Umailin

Hello @DupreL,

Thank you for reaching out to us through our Community Forums!

We are pleased to informed you that we have released a recent update that addresses the 'Error 401' issue so kindly update by downloading the direct installers below:

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes 

Thank you for your patience and I hope this helps!

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