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Re-Activate NitroPro9


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please help me, to activate my Nitro Pro9 account on a PC, that was updateted  a few days ago from Win 8.1 to Win10

(Deactivation failed before upgrade.) Should i send Lizence Nr. to you?


(sorry for the bad english)

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  • Official Nitronaut
Allain Umailin

Hello @Daniela,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Dear Allain,

the problem is not solved. I have already answered the Support, but no reaktion. i have sent them a screenshot.

...that appears with trying to activate the nito9 installation.

There is no place to put the serialnumber or the installations-ID into, when i click tot he link see below.


I cannot put the Installation ID & the Serialnumber


Thank you for tell me again, what to do.


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