TaxesDiaz 0 Report post Posted March 11, 2020 I have deactivated in online, and it shows "this license does not exist" even though I took it from the email sent to me from Nitro. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 11, 2020 Hello @TaxesDiaz, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
debi 0 Report post Posted March 11, 2020 I too have deactivated my license from an old computer, but still will not allow me to activate on my new computer Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 11, 2020 Hello @debi, Please refer to this thread: Thank you! Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 23, 2020 Hello @TaxesDiaz, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy. With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, uninstall the version you current have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 10 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps! Quote Share this post Link to post Share on other sites
Pragash 0 Report post Posted March 24, 2020 (edited) Dear AllainU, It says that my license key is activated in the software installed. But I also get a message that trial period is expired and I have limited functionality? Please advise. I have installed version 13. Edited March 24, 2020 by Pragash Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 24, 2020 Hello @Pragash, Thank you for reaching out to us through our Community Forums! I have checked our server logs and it shows you were able to activate the program last 8th of this month. If this is correct, I believe you are using Nitro Pro 13.9 and I am pleased to inform you that we have released another build so kindly update using below direct installers: x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread. Thank you for choosing Nitro and I hope this helps! Quote Share this post Link to post Share on other sites
Debi Rumph 0 Report post Posted January 10 Thanks! It worked!!! I appreciate it!!! Quote Share this post Link to post Share on other sites
