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Dead Nitro Pro 11


McNeilly
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Done it all. Reboot. Repair. Reboot. Uninstall. Reboot. Re-install. Reboot. The damn thing won't even start. Gives NO error messages. Try to launch, screen dims, then ... NOTHING! Can't open a pdf file. Can't even open the program. NO support of course. I've been through support with Nitro and and it was idiocy or rather, if you haven't paid extra, you get no support! I used to tell friends how great Nitro was! Hah! Bet this won't get posted.

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  • Official Nitronaut
Allain Umailin

Hello @McNeilly,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

In line with getting support, our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions). 

As a courtesy, I tried but unable to find your Nitro Pro 11 in our system. To further assist you, could you please provide its serial number?

Also, what build of Nitro Pro are you working with? You can find this out by going to Control Panel > Programs and Features (format is 11.X.X.X, e.g. 11.0.7.411).

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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