debi Posted March 11, 2020 Report Share Posted March 11, 2020 Need help asap as I can not reactivate my license on my new computer even though I have deactivated both licenses. Gives me an error that the account does not exist....very frustrating Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 11, 2020 Official Nitronaut Report Share Posted March 11, 2020 Hello @debi, Thank you for reaching out to us through our Community Forums! Since you have multiple licenses, could you please provide the serial number of your Nitro Pro you are having issue activating? Also, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Eileencat1 Posted March 12, 2020 Report Share Posted March 12, 2020 Hi, I need help too, I am having the same issue not being able to activate my newly upgraded license. I've spent at least an hour researching and entering numbers only to be told to enter a correct serial number. How can I get some help with this, I just purchased 2/20/20, and I have a new computer to install this on, but can't. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 12, 2020 Official Nitronaut Report Share Posted March 12, 2020 Hello @Eileencat1, Thank you for reaching out to us through our Community Forums! Please be informed that 'Invalid License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 13. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 13 using these offline link/s: x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Eileencat1 Posted March 12, 2020 Report Share Posted March 12, 2020 Thank you AllainU, I think I'm good to go! I'll contact again, if I notice any issues. Take care, Eileen Link to comment Share on other sites More sharing options...
Debi Rumph Posted January 10, 2021 Report Share Posted January 10, 2021 Thanks! It worked!!! I appreciate it!!! Link to comment Share on other sites More sharing options...
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