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Michael Thomas
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Michael Thomas

I have a new computer and need to activate Nitro Pro 10,. My serial number is 234600-xxxxxx-xxxxxx.I understand my Pro 10 may be out of date under a sunset clause but I can neither sign in on my old computer nor upgrade because my serial number is not recognised.

Edited by AllainU
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Allain Umailin

Hello @Michael Thomas,

Thank you for reaching out to us through our Community Forums!

I made changes on your Nitro Pro 10 license so please upgrade to Nitro Pro 13 by accessing our Upgrade Portal and entering its serial number: https://www.gonitro.com/pro/upgrade

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you for choosing Nitro and I hope this helps!

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