Michael Thomas 0 Report post Posted March 12, 2020 (edited) I have a new computer and need to activate Nitro Pro 10,. My serial number is 234600-xxxxxx-xxxxxx.I understand my Pro 10 may be out of date under a sunset clause but I can neither sign in on my old computer nor upgrade because my serial number is not recognised. Edited March 12, 2020 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 12, 2020 Hello @Michael Thomas, Thank you for reaching out to us through our Community Forums! I made changes on your Nitro Pro 10 license so please upgrade to Nitro Pro 13 by accessing our Upgrade Portal and entering its serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Michael Thomas 0 Report post Posted March 13, 2020 Thank you Allain, this has been very helpful. I am now up and running with Nitro Pro again. Share this post Link to post Share on other sites
