Mike Todd Posted March 15, 2020 Report Share Posted March 15, 2020 I have a working copy of Nitro 12 on my laptop, but the About tab does not show a serial number. I recently resurrected my desktop' which had an operating copy of Nitro 12. This installation is not able to be activated after upgrades to both Windows 10 and other software. These are the only two installations. My efforts included going through the FAQ and this online forum. The records from Cleverbridge show I've used Nitro starting with v6. Your help and suggestions for resolving this problem would be greatly appreciated. -Mike Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 16, 2020 Official Nitronaut Report Share Posted March 16, 2020 Hello @Mike Todd I sent you a direct message with your Nitro pro 12 serial number. Cheers! Link to comment Share on other sites More sharing options...
Mike Todd Posted December 9, 2020 Author Report Share Posted December 9, 2020 Leslie, Thank you for your help earlier this year. Now a different problem. The serial number works for Nitro Pro 12. However, while checking on upgrading to Nitro Pro 13, the message is "We were unable to validate your serial number. Please ensure you entered it correctly. " What is the process for checking the eligibility? Best, Mike Todd Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 26, 2021 Official Nitronaut Report Share Posted January 26, 2021 Hello @Mike Todd We have made the necessary changes so you can upgrade. Please try again and let me know how that goes: https://www.gonitro.com/support/upgrade Cheers! Link to comment Share on other sites More sharing options...
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