Nitro pro 11 installation problem

[Silvana]

I purchased a new PC I can't install the Nitro pro 11 program from cd, I get the installation error finished before completion. Can you tell me where to download Nitro pro 11 64 bit version.

Regards

Silvana

Edited March 16, 2020 by Silvana

[Allain Umailin]

Hello @Silvana,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Silvana,

Thank you for the private message.

please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with VIP Access, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 

However if you prefer working with an older version and as a courtesy, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then download and install Nitro Pro 11.0.8 using below direct installers:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

[Silvana]

I TRIED NOT WORKING , YOU SEE THE FOLLOWING MASSAGE :

NITRO PRO SETUP WIZARD ENDED PREMATURELY BECAUSE OF AN ERROR.

REGARDS

SILVANA

 

[Allain Umailin]

Hello @Silvana,

To further assist you, please follow the steps in this article: https://kb.gonitro.com/knowledgebase/#/search/failed/000003595

Thank you very much in advance and I am looking forward to hearing back from you. 

[Silvana]

Hello, I tried to insert from DOS the command :

takeown/F:"%ProgramFiles%"WindowsApps"

appears to me the  message : file does not exist.

I didn't install MS Office

I'm waiting for suggestions. 

Greetings

[Allain Umailin]

Hello @Silvana,

Could you please make sure you have spaces like in below command?:

takeown /F "%ProgramFiles%\WindowsApps"

Let me know how it goes.

[Silvana]

I tried again, the error cannot be found in the file or directory.  I'm waiting for suggestingy.

Regards