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Need to reinstall on new computer...number of licenses exceeded issue


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I had to get a new computer and I am getting an error when trying to put serial number into Nitro Pro.

It says I have exceeded my license installs...the serial number needs to be reset for the new computer.

There are other support places where I've tried to input hte number and it claims it's not valid.  Here is a copy of the purchase information.

Please reset ASAP so I can get back to work.

Thank you


If you have any issues with payment or processing (like a declined credit card or questions about sales tax/VAT), please use your below reference number to contact cleverbridge customer support here.


View your invoice here:

Your products

Qty. Product name Delivery
Nitro Productivity Suite
Includes Nitro Pro for desktop PDF productivity and Nitro Cloud for unlimited eSignatures
Your Serial Number:


If you have not already installed Nitro Pro, please download the trial version now. You can then use your license/product key to convert the trial version to the full version.


Edited by Leslie V.
Confidential information edited
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  • Official Nitronaut

Hello @Cemott27

Thanks for reaching out to us!

I made the necessary changes to your key so you can reuse it.

Please let me know how that goes.

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