Nitro Pro 13 Pinned folders don't work right

[Barbara VH 0]

When I click on a pinned folder when opening a file, it doesn't go to the pinned folder, but to the most recently used folder.  This is annoying at best.  Please tell me there's something I can do to make this work properly.  It used to work in my free Nitro reader!

[Leslie V. 0]

Hello @Barbara VH

Thanks for reaching out to us!

Please send us a screenshot or video cast of what you are seeing. 
Also, please send us the exact build of Nitro Pro 13 that you are using. You can retrieve this information by going to the Help tab> About Nitro Pro.)

Looking forward to hearing from you.
 

[Barbara VH 0]

Thank you.  Here is a screen capture of what is happening: 

 

 

[Barbara VH 0]

Oh, and my Nitro Pro is 13.9.155

[Leslie V. 0]

Hello @Barbara VH

Thanks for your response!

Can you please update to the latest Nitro Pro 13 build? You can find that update from the page below:

https://www.gonitro.com/nps/product-details/downloads

Please let me know how that goes.

[Barbara VH 0]

Ok, I did that.  The result is different, but still not correct.  Now, instead of taking me always to "This PC\Documents" it takes me to the last folder used instead of the pinned folder.  

What do you suggest?

[Barbara VH 0]

Never mind!  I fixed it!    In the settings, under General settings, there is an option under Default Locations to "Always use last locations in 'Open' and 'Save As' dialog boxes" and I had it checked.  I unchecked it and the problem is solved.  I think I did check that earlier because the pinned folders weren't working.  Anyway, it's now working correctly! Thank you for your help.