Britt 0 Report post Posted March 19, 2020 Hello, I just downloaded my free trial today, I also reinstalled it a couple of times after uninstalling it, and it still keeps telling me that I am using an expired trial. I rebooted my computer as well. Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 19, 2020 Hello @Britt, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -The Computer ID of your Nitro Pro 13 by referring to this workflow: Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Britt 0 Report post Posted March 20, 2020 The build is Nitro Pro 13.13.2.242 and I will send you my computer ID in a private message. Share this post Link to post Share on other sites
Britt 0 Report post Posted March 23, 2020 Hi @AllainU , was there an update on this? Share this post Link to post Share on other sites
