Unable to activate computer

[mlandsittel]

Receiving the -23 Error license number already used. Checked licensing portal and I have 5 activations available. 

Deactivated 2 desktops today - as need to move to laptops ASAP to deploy to users working remotely due to COVID-19. We are a healthcare org and need assistance ASAP.

[Allain Umailin]

Hello @mlandsittel,

Thank you for reaching out to us through our Community Forums.

I just made adjustments on your Nitro Pro 11 license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

 

If you are interested in upgrading your license to Nitro Pro 13, please let me know and I will ensure someone from our Sales team reaches out with the quote.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you very much in advance and I am looking forward to hearing back from you.

[mlandsittel]

Thank you for your quick response!

[Jobs Account]

Unable to activate. 

I have 2 different serial numbers and both have activations available. I have deactivated my own computer and trying to reactivate but keep getting an error message that my serial number doesn't exist. 

Please help with this ASAP in order to continue working remotely from home. 

 

 

[Allain Umailin]

Hello @Jobs Account,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial numbers of your Nitro Pro you are having issue activating?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Jobs Account,

Thank you for the private message.

I have inspected your Nitro Pro 11 with serial number 23460x-xxxxxx-xxx313 and found out that this is already deactivated on our end as it went to a version upgrade.

When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version. In your case, it was upgraded to Nitro Pro 12 with serial number 23460x-xxxxxx-xxx060.

 

To further assist you, please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi 

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!