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Ingrid CD

Will not print all pages in multi page document

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Ingrid CD

When I try to print a multiple page document, only a selection of pages will be available to print. Sometimes, it's just the 1st page, or just the odd pages, but never the full document. If I open the document in another program, such as Microsoft Edge, I can print all pages of the document. I am using Nitro Pro 12.4.0.259.

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AllainU

Hello @Ingrid CD,

Thank you for reaching out to us through our Community Forums!

Kindly update your program to Nitro Pro 12.16 using below direct installers then try printing again:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

Thank you for choosing Nitro and I hope this helps!

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Ingrid CD

I have installed Nitro Pro 12.16 and I still have the same problem.

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AllainU

Hello @Ingrid CD,

My apologies for this inconvenience.

To further troubleshoot this issue, could you please provide the following information?:
-Any changes you are aware of before this happened (e.g. Windows Updates)?
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-What is the exact make / model of your printer?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Ingrid CD

Hi Allain,

This has been happening for a few months, so it may have been preceded by a Windows update. My current version is Windows 10 Version 1909 for x64.

Yes, it happens with every multi-page document. 5 pages is reduced to 3 for printing, 2 pages reduced to 1, 60 pages becomes 30. It looks like it will only print odd-numbered pages. I have send you an example in private message.

My printer is EPSON50C8CF (WF-3620 Series). As I mentioned before, there is no printing issue when I use a different program, such as Microsoft Edge.

Thanks!

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AllainU

Hello @Ingrid CD,

Thank you for your private message and for letting me know that uninstalling and reinstall Nitro Pro 12.16 helped in fixing this printing issue.

Have a nice day and stay safe!

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