NikkiEndy Posted March 21, 2020 Report Share Posted March 21, 2020 Hi, I have the Nitro Productivity Suite installed on a computer that is no longer working. When I tried to install it on a different laptop, after wiping two others that previously had the license installed, I am now receiving an error message stating my license is not valid. Can you please assist? Thank you, Nicole Endy Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 23, 2020 Official Nitronaut Report Share Posted March 23, 2020 Hello NikkiEndy, Thanks for reaching out to us! Can you please send me the serial number you were trying to use? I cannot locate your serial number using the email address you provided. Thanks! Link to comment Share on other sites More sharing options...
NikkiEndy Posted March 23, 2020 Author Report Share Posted March 23, 2020 (edited) License #* registered e-mail: * Thank you! Edited March 24, 2020 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 24, 2020 Official Nitronaut Report Share Posted March 24, 2020 Hello @NikkiEndy Please uninstall Nitro Pro and reinstall Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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