NikkiEndy 0 Report post Posted March 21, 2020 Hi, I have the Nitro Productivity Suite installed on a computer that is no longer working. When I tried to install it on a different laptop, after wiping two others that previously had the license installed, I am now receiving an error message stating my license is not valid. Can you please assist? Thank you, Nicole Endy Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 23, 2020 Hello NikkiEndy, Thanks for reaching out to us! Can you please send me the serial number you were trying to use? I cannot locate your serial number using the email address you provided. Thanks! Share this post Link to post Share on other sites
NikkiEndy 0 Report post Posted March 23, 2020 (edited) License #* registered e-mail: * Thank you! Edited March 24, 2020 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 24, 2020 Hello @NikkiEndy Please uninstall Nitro Pro and reinstall Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Share this post Link to post Share on other sites
