Marie-Pierr 0 Report post Posted March 21, 2020 Bonjour, depuis hier, impossible d'imprimer un document pdf avec Nitro pro. J'ai un crash report qui apparait à l'écran. J'ai mis la copie de cet écran sur mon site internet : https://www.apeldurhone.fr/crbst_1.html (en bas de page après le formulaire de contact ) pour que vous puissiez le voir... Que puis-je faire ? Merci de me donner une réponse en français, sinon je ne vais pas m'en sortir... Hello, since yesterday, impossible to print a pdf document with Nitro pro. I have a crash report that appears on the screen. I put a copy of this screen on my website: https://www.apeldurhone.fr/crbst_1.html (at the bottom of the page after the contact form) so that you can see it ... What can- I do ? Thank you for giving me an answer in French, otherwise I will not get by ... Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 23, 2020 Hello @Marie-Pierr Thanks for reaching out to us! So that we can try to troubleshoot the problem, please provide us with the following: - A detailed description of the issue you are experiencing - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screenshot of what you are seeing or any error message you are receiving I look forward to your response. Quote Share this post Link to post Share on other sites
Marie-Pierr 0 Report post Posted March 23, 2020 Hello, I cannot reach you the explanatory file of my problem, so I put it on the website: https://www.apeldurhone.fr/crbst_1.html where you can download it. Thank you ! Marie-Pierre Quote Share this post Link to post Share on other sites
Marie-Pierr 0 Report post Posted March 30, 2020 Hello, why don't I have an answer to my message ...? I put all the elements at the address: https://www.apeldurhone.fr/crbst_1.html Help me ! Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted April 1, 2020 Hello @Marie-Pierr Thanks for sending the file with the explanation. I can see that you are using an older build of Nitro Pro 12. Please update your Nitro Pro 12 to version 12.16.3.574. That version can be found here: https://www.gonitro.com/nps/product-details/downloads If the crashing continues, please provide us with the file so we can test it on our end. Cheers! Quote Share this post Link to post Share on other sites
Marie-Pierr 0 Report post Posted April 2, 2020 Hello, thank you for your message. However, when I downloaded the update, I made a mistake and I downloaded version 13 instead of version 12 ... So my serial number is not recognized ... and I don't can no longer download version 12 because it tells me that I have a higher version ... How to do? thank you. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted April 3, 2020 Hello @Marie-Pierr Please unistall Nitro Pro 13. https://kb.gonitro.com/knowledgebase#/search/uninstall/000004474 Then reinstall Nitro Pro 12. I hope that helps! Cheers! Quote Share this post Link to post Share on other sites
Marie-Pierr 0 Report post Posted April 6, 2020 Bonjour, Merci beaucoup pour votre aide ! Tout est rentré dans l'ordre ! Bonne semaine. Marie-Pierre Quote Share this post Link to post Share on other sites
