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Impression d'un document impossible - crash report


Marie-Pierr
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Marie-Pierr

Bonjour, depuis hier, impossible d'imprimer un document pdf avec Nitro pro.

J'ai un crash report qui apparait à l'écran. J'ai mis la copie de cet écran sur mon site internet : https://www.apeldurhone.fr/crbst_1.html (en bas de page après le formulaire de contact ) pour que vous puissiez le voir... Que puis-je faire ? Merci de me donner une réponse en français, sinon je ne vais pas m'en sortir...

Hello, since yesterday, impossible to print a pdf document with Nitro pro.

I have a crash report that appears on the screen. I put a copy of this screen on my website: https://www.apeldurhone.fr/crbst_1.html (at the bottom of the page after the contact form) so that you can see it ... What can- I do ? Thank you for giving me an answer in French, otherwise I will not get by ...

 

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  • Official Nitronaut

Hello @Marie-Pierr

Thanks for reaching out to us!

So that we can try to troubleshoot the problem, please provide us with the following:

- A detailed description of the issue you are experiencing
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screenshot of what you are seeing or any error message you are receiving

I look forward to your response.

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Marie-Pierr
Hello, I cannot reach you the explanatory file of my problem, so I put it on the website: https://www.apeldurhone.fr/crbst_1.html 
where you can download it. Thank you !

Marie-Pierre

 

 

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Marie-Pierr
Hello, why don't I have an answer to my message ...?
I put all the elements at the address: https://www.apeldurhone.fr/crbst_1.html
Help me !
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  • Official Nitronaut

Hello @Marie-Pierr

Thanks for sending the file with the explanation.

I can see that you are using an older build of Nitro Pro 12. Please update your Nitro Pro 12 to version 12.16.3.574. 

That version can be found here: https://www.gonitro.com/nps/product-details/downloads

If the crashing continues, please provide us with the file so we can test it on our end.

Cheers!

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Marie-Pierr

Hello, thank you for your message. However, when I downloaded the update, I made a mistake and I downloaded version 13 instead of version 12 ... So my serial number is not recognized ... and I don't can no longer download version 12 because it tells me that I have a higher version ...

How to do? thank you.

 

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