cannot activate but have a licence/serielnumber

[mr.Ruud]

Hi, I have a serialnumber but when I get to the "deactivate" stage there is nothing to deactivate.

the system find my serialnumber in the start of the prosess but when I enter it Nitro reply's "the serial number does not excist" .. I am sure to have entered the correct serialnumber ..many times..

how to get startet?

[Leslie V]

Hello @mr.Ruud

Thanks for reaching out to us!

Can you please let me know what serial number you are using so I can check?

[Leslie V]

Hello @mr.Ruud

These serial numbers are for Nitro Pro 11. If you install another version, you'll get an error message.

Please uninstall and then reinstall Nitro Pro 11. The installers for this version can be found here: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope that helps!

[kiriak]

HELLO SUPPORT. 

just downloan my free trial and i dont know how can i activate. and i can find the serial num

[Leslie V]

Hello @kiriak

4 minutes ago, kiriak said:

HELLO SUPPORT. 

just downloan my free trial and i dont know how can i activate. and i can find the serial num

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[Leslie V]

Hello @kiriak

The free trial does not require a serial number. 

It will run for 14 days and expire after that.

To activate it and continue using it, you buy a serial number directly through our online store: https://www.gonitro.com/pricing

Please let me know if you have any questions.