Tatertot 0 Report post Posted March 23, 2020 I can't figure out how to transfer my license to a different computer. I am working from home so my desktop computer at work is activated, but I need it on my laptop computer. to work remotely. Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 23, 2020 Hello @Tatertot, Thank you for reaching out to us through our Community Forums! Upon checking our records, I was able to see that you have purchased a single user license. A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA): 'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.' To further assist you, an adjustment has been made on your license so please download and install Nitro Pro 13.13 using below offline installers: x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation on your laptop, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
VillageCenter 0 Report post Posted March 23, 2020 I too, will be working remotely in a day.... we have a single user license. Do I access it the same way as above? Thanks for you help! Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 23, 2020 Hello @VillageCenter, Thank you for reaching out to us through our Community Forums! Yes because our record shows you also have a single-user license so please download the correct installer from the links above and activate using the same serial number. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Tatertot 0 Report post Posted March 30, 2020 Thank you - this worked for me! Share this post Link to post Share on other sites
