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B Grech

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Hi,  I am in the process of changing devices.  I have deactivation my license on my old device however, it will not activate on my new device.  I have checked my licence and it shows that I have 

Status active

Number of activations 0

Number of activations allowed 2

When I try to activate the license I get a notice saying the serial number entered does not exist.

Are you able to assist me?

Thanks, Belinda




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  • Official Nitronaut

Hello @B Grech

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

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  • Official Nitronaut

Hello @B Grech

This is a Nitro Pro 11 serial number, so that version should be installed.

Please uninstall and then get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 

I hope this helps!

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