B Grech Posted March 24, 2020 Report Share Posted March 24, 2020 Hi, I am in the process of changing devices. I have deactivation my license on my old device however, it will not activate on my new device. I have checked my licence and it shows that I have Status active Number of activations 0 Number of activations allowed 2 When I try to activate the license I get a notice saying the serial number entered does not exist. Are you able to assist me? Thanks, Belinda Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 24, 2020 Official Nitronaut Report Share Posted March 24, 2020 Hello @B Grech Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
B Grech Posted March 25, 2020 Author Report Share Posted March 25, 2020 Thanks @Leslie V. I have sent you a private message with the licence number. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 27, 2020 Official Nitronaut Report Share Posted March 27, 2020 Hello @B Grech This is a Nitro Pro 11 serial number, so that version should be installed. Please uninstall and then get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps! Link to comment Share on other sites More sharing options...
B Grech Posted March 29, 2020 Author Report Share Posted March 29, 2020 Thanks @Leslie V. Just FYI there is no Nitro Pro 11 from this link to download. I have found it elsewhere after lots of searching. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now