B Grech 0 Report post Posted March 24, 2020 Hi, I am in the process of changing devices. I have deactivation my license on my old device however, it will not activate on my new device. I have checked my licence and it shows that I have Status active Number of activations 0 Number of activations allowed 2 When I try to activate the license I get a notice saying the serial number entered does not exist. Are you able to assist me? Thanks, Belinda Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 24, 2020 Hello @B Grech Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Share this post Link to post Share on other sites
B Grech 0 Report post Posted March 25, 2020 Thanks @Leslie V. I have sent you a private message with the licence number. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 27, 2020 Hello @B Grech This is a Nitro Pro 11 serial number, so that version should be installed. Please uninstall and then get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps! Share this post Link to post Share on other sites
B Grech 0 Report post Posted March 29, 2020 Thanks @Leslie V. Just FYI there is no Nitro Pro 11 from this link to download. I have found it elsewhere after lots of searching. Share this post Link to post Share on other sites
