Not able to activate (new hardware)

[conjuma 0]

Hi,

like many others, i have problems activating an existing license on new hardware.
I deactivated the license on the old machine and on the Online-Panel (https://licenses.gonitro.com/prd/portal)
I says, 2 Activations allowed, 0 Activations.
Still get Error -23 "Kicese number already used"

[Leslie V. 0]

Hello @conjuma

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[conjuma 0]

10 hours ago, Leslie V. said:

Hello @conjuma

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

I Sent you the serial via private message.