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mpbbalinga@gmail.com

Michael Balinga

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mpbbalinga@gmail.com

Hi, 

 

I purchased Nitro pro in September 2019. My laptop crashed and I an reinstalling my softwares. I have downloaded Nitro Pro 12 trial but I am unable to activate using the serial number I recieved in September. I have tried your tool that should search for my license and it asks me to give a valid serial number. I am most upset at this time. 

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AllainU

Hello @mpbbalinga@gmail.com,

Thank you for reaching out to us through our Community Forums and my sincere apologies for this inconvenience.

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

If you would like to activate your program, uninstall the version you current have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 13 installers below: 

x32 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13132242/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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