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KendalEmery

Activation Issue

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KendalEmery

We recently updated a computer, and Nitro Pro went into Trial mode.

Tried the deactivation and it still said failed.  Looked closer and noticed that Nitro Pro 12 was installed but the license says Nitro Pro 11

Help

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KendalEmery

And my email is support@vwxyzfgco.com

Edited by AllainU

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AllainU

Hello @KendalEmery,

Thank you for reaching out to us through our Community Forums!

Upon checking your account, I can see one Nitro Pro 10 and one Nitro Pro 12.

To further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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