Trial version says expired.

[mashfr]

I have been unable to successfully use a Nitro trial so that I can determine if it's the right software for me. I get a "trial expired" message immediately. This happened upon installation of the trial when I purchased a new computer in January, and now that I have time to address it, tried uninstalling and reinstalling and have the same issue. I also tried installing the update that I found in a similar post on this forum just now but I still have the same issue.

[Allain Umailin]

Hello @mashfr,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-The Computer ID of your Nitro Pro 13 by referring to this workflow:

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Monica]

I just signed up for the free 14 day trial and after it completed loading the program it said "free trial expired"  I thought this was good for 14 days.  Didn't even last 14 seconds.  How do I get the actual 14 day trial? 

[Allain Umailin]

Hello @Monica,

Thank you for reaching out to us through our Community Forums!

Could you also please send me the above information so we can further investigate?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[mashfr]

Allain - have not heard back on my Nitro trial challenge, which I see others have had as well, including most recently, Monica. I sent you the information you requested privately a few days ago. Please let me know if there is any news on this. Thanks very much.