Moving Nitro 12 pro license to new computer

[Eugenio Giannotta 0]

Hello,

I have recently started using a new computer and would like to use Nitro 12 on this machine. However, upon deactivating the license from my old machine I am still unable to activate Nitro on my new computer. I've even used the activation support wizard that pops up when activation fails and that still did not resolve the issue. Furthermore, the wizard indicates that I have 2 licenses at my disposal but so far, I can only use one and of course cannot properly deactivate and transfer. Please advise. Your help is appreciated.

Regards,

Eugene

[Eugenio Giannotta 0]

I would like to add that by wizard I meant the Activation Portal. After trying it twice by reactivating on my old computer and then deactivating using the portal, I was still unable to activate on my new computer. 

Thanks again.

Eugene

[AllainU 0]

Hello @Eugenio Giannotta,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[Eugenio Giannotta 0]

Hello,

Thank you for your help, it is greatly appreciated. I was able to activate Nitro 12.

Regards,

Eugene

[agmvz@live.nl 0]

Hi,

I have exactly the same problem.
Can you help me out, please?

Regards,

Alexander

[AllainU 0]

Hello @agmvz@live.nl,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @agmvz@live.nl,

Thank you for the private message.

I made an adjustment on your license so please try activating again.

Cheers!

[agmvz@live.nl 0]

Thank you very much!

Regards,
Alexander