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Activation Error


Siew Ping Lee
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Siew Ping Lee

Dear Sir / Madam,

I have recently switch my computer, was using Nitro Pro 11.0.3.173 on my desktop.

Tried activating Nitro Pro 13 now with my serial number but facing error.

Please assist.

Thank you.

Regards,
Siew Ping

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  • Official Nitronaut
Allain Umailin

Hello @Siew Ping Lee,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Siew Ping Lee,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 

However if you prefer working with an older version and as a courtesy, uninstall the version you current have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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David Adams

Hi

I have today upgraded my subscription to Nitro Pro 13 but cannot activate new serial number can you please help?

Many Thanks

David

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  • Official Nitronaut
Allain Umailin

Hello @David Adams,

Thank you for reaching out to us through our Community Forums!

We have checked your Nitro Pro 13 serial number and our server log shows you were able to activate which also generated a Computer ID.

If you are having issue activating on your second machine, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'

Thank you very much in advance and I am looking forward to hearing back from you.

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