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trying to install pro13 but system stops at 5%


Pmer
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Trying to install and the system states states that "Something is blocking Nitro" It says that I need to close the program. This program is not open It is the Brother Control Center ( Brother printer) Can you help? 

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Allain Umailin

Hello @Pmer,

Thank you for reaching out to us through our Community Forums!

Sadly, your Brother Control Center (BrCtrlCntr.exe) is blocking you from installing your Nitro Pro 11. In order to proceed with the installation, we need the Brother Control Center to be closed down temporarily. Kindly follow this steps to address this issue:

1. Please go to the system tray located on the bottom right of their screen and see if ControlCenter4 is running. If it is, please right click on it and close the process.

2. Alternatively, open Task Manager (7 ways to open task Manager, refer to this article: http://www.techrepublic.com/pictures/seven-ways-to-open-windows-task-manager/6/) and look for a Brother Control process (BrCtrlCntr.exe) or a Control Center process and end this task. 

For your reference, see this Nitro Pro article about this issue:
https://kb.gonitro.com/knowledgebase#/search/brother/000003797 

3. If 1 and 2 didn't help, can you uninstall your Brother software from your machine using CCleaner (https://www.ccleaner.com/ccleaner/download) then install your Nitro Pro? 

Please be informed that BrCtrlCntr.exe file is a software component of Brother ControlCenter by Brother. Brother Control Center is a utility software for managing installed printers manufactured by Brother Industries. BrCtrlCntr.exe is a core process associated with the Brother ControlCenter. This is not an essential Windows process and can be disabled if known to create problems. Brother ControlCenter is a configuration and management tool for Brother printers. The program gives users access to hardware functions such as Photo Print, Scan, and PC-FAX found on printers manufactured by Brother. This program is installed automatically during initial setup of any Brother printer.

4. Try installing again your Nitro Pro 13.

5. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and enter your serial number. 

I hope this helps. Please let me know how you go.

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