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Pdf is blank when opening with Nitro


Ronan J
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Hello,

I'm currently using nitro pro 13.9.1.155. When i open a customer pdf file, it's blank. It works when i open with Foxit Reader.

Here are the pdf infos :

Created by : RICOH IM C2000

PDF Version : 1.4 (Acrobat 5.x)

I can send the pdf by private message. 

I don't know what can i do with this...

Can you help me ?

 

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Allain Umailin

Hello @Ronan J,

Thank you for reaching out to us through our Community Forums!

To send the sample PDF via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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14 hours ago, AllainU said:

Hello @Ronan J,

Thank you for reaching out to us through our Community Forums!

To send the sample PDF via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Hello @AllainU,

The message is sent. I'm waiting your reply.

Thanks,

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