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Scanner not recognized

Pat P

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Have Nitro Pro 13...when pulling down from scanner list....no scanners listed.

Have HP ENVY 7800...HP smart recognizes the printer/scanner but not nitro

Any suggestions?




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Allain Umailin

Hello @Pat P,

Thank you for reaching out to us through our Community Forums and I understand that you are experiencing an issue using your scanner in Nitro Pro. 

To better assist you on investigating and troubleshooting this issue, could you please try installing a different driver from this page?:


Thank you very much in advance and I am looking forward to hearing back from you.

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