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Scanner not recognized


Pat P
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Have Nitro Pro 13...when pulling down from scanner list....no scanners listed.

Have HP ENVY 7800...HP smart recognizes the printer/scanner but not nitro

Any suggestions?

 

Thanks!

 

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  • Official Nitronaut
Allain Umailin

Hello @Pat P,

Thank you for reaching out to us through our Community Forums and I understand that you are experiencing an issue using your scanner in Nitro Pro. 

To better assist you on investigating and troubleshooting this issue, could you please try installing a different driver from this page?:

https://support.hp.com/in-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/9073159

Thank you very much in advance and I am looking forward to hearing back from you.

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