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Upgrade Issue


William Wiggs
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William Wiggs

I have Nitro PDF Professional 6 that I purchased many years ago.  I recently upgraded my computer and would like to upgrade Nitro PDF.  However, when I enter the license number on the upgrade page, it is not recognized.  I went to the License Activation Portal and it recognized my original license number, but not when I try to upgrade.  Again, my goal is to upgrade to a more current version.  If it is not possible, I will install the old version and live with that for now.  Thanks for your help.

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Allain Umailin

Hello @William Wiggs,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @William Wiggs,

Thank you for those information.

An adjustment has been made on your Nitro Pro 6 license so kindly upgrade to Nitro Pro 13 with a discounted rate by accessing our Upgrade Portal and entering its serial number: https://www.gonitro.com/pro/upgrade

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

Thank you for choosing Nitro and I hope this helps!

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