Nitro 10.5.9.9 will not update

[AccessInvestigations]

Nitro Pro just started acting up a couple days ago, no I can not open more than one document in Nitro.  I have tried to update it, but it continues to tell me There was a problem while checking for update no matter how many times I click "Try Again"!!!  I have also tried to log in to Nitro Cloud through the Nitro desktop software, and it tells me "Unable to connect to the Internet.  Please check your connection and try again".  My internet connection is fine, otherwise I would not be able to post this.  What is going on, how can I get it to work again.  This just started happening this week!!

 

[Allain Umailin]

Hello @AccessInvestigations,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  This also includes Nitro Cloud integration within the program.

If you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 

However if you prefer working with an older version and as a courtesy, download Nitro Pro 10.5.9.14 installers from this page: 
https://kb.gonitro.com/knowledgebase#/search/online/000004464 

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

Our Check for Updates feature is currently unavailable because our development team disabled it and haven’t bring it back. As much as I would like to provide you when this feature will be up again, there is no ETA from their team.

Thank you for choosing Nitro and I hope this helps!