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Can't Activate Nitro Pro 13

Kylie Rylah

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Kylie Rylah

Can't Activate Nitro Pro 13.

Have Expired Trial version and get error code -2023 when try to log in.
Have a serial no. but nothing happens when I select activate.

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  • Official Nitronaut
Allain Umailin

Hello @Kylie Rylah,

Thank you for reaching out to us through our Community Forums!

I am pleased to inform you that we have released Nitro Pro that addresses this Error Code 2023 so kindly update using below direct installers for the most updated build:

x32 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13151282/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread.

Thank you for choosing Nitro and I hope this helps!

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Gottfried Voigt


after expierencing the same problems, I tried the above method, wich first worked. Unfortunately the wrong language (english) shows up.

I searched again in the knowledgebase and found the proposal to update the whole program https://www.gonitro.com/de/nps/product-details/downloads, hoping, that now the german version would be installed - unfortunatedly i must first uninstall Nitro Pro. After the I tried to install it again, I get an error messgage "Fehler beim setup-assistenten für Nitro Pro".

In November 2019 I tested the trial version for a week and the bought the Full Nitro Pro 13 Suite. So i have a serial-Number, at my Nitro account it shows activated.


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