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Contacting Nitro

Craig Cocker

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Craig Cocker

Hi guys,

Does anyone know how to actually contact Nitro, i have been trying for about 2 hours now and finally found this.  It seems nitro are one of a growing group of customers that believe customer service is making it nearly impossible to contact anyone.

I just want to get an invoice for a recent purchase, if someone can advise that would be appreciated.



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RoseAnne Dimino

Seems rather ridiculous to require a serial # to get your license #. More than likely if you have one of them, you have them both. 

Anyway to get one or both?

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  • Official Nitronaut
Allain Umailin

Hello @RoseAnne Dimino,

Thank you for reaching out to us through our Community Forums!

Please be aware that our ticketing system is the fastest way we can communicate with our customers with Nitro VIP Access (formerly Software Assurance). Otherwise, we recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions). 

Kindly note that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number (sent to you privately): https://www.gonitro.com/pro/upgrade

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Thank you for choosing Nitro and I hope this helps!

Edited by AllainU
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