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File Home Convert, etc. menu disappeared


Andrew Evans
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Andrew Evans

I have Nitro Pro v12. Ten days ago, mysteriously, I lost the "File  Home  Convert, etc." menu across the top. If I go to Nitro first and then open a pdf, it is there. But if I click on a pdf (say, on my desktop), it is not there. I have use Nitro for almost two years; this has never happened before.

Please help!

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  • Official Nitronaut

Hello @Andrew Evans

Thanks for reaching out to us!

Please try to right click on the top menu bar and make sure that the "Minimize the ribbon" option is unchecked.

image.thumb.png.45e4c86bb6eecbc2a0662cedf0f9389f.png

If that does not work you can try reinstalling. Hope that helps! Cheers!

 

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Andrew Evans

Your fix did not work, so I uninstalled (v12) and reinstalled (v13 trial). I entered my serial number, but "Your serial number does not exist".
Please help!

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Andrew Evans

Leslie V, 

I installed v12, but it did not fix the problem.

Once again, my problem is if I go to Nitro Pro first, then Open a pdf, I have the top bar menu, and also the page counter with arrows at the bottom of the screen. If I just click on a pdf first, however, all that is missing.

It used to work - for many months. Not sure what happened. Please Help!!!

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