Activation and Deactivation

[Sonia Sidhu 0]

I have Nitro Pro 9 on my old computer. I want to move the program to a new computer.
I went to the old computer and found the activation number by going to the help menu and "about nitro pro." section. When I try to deactivate I receive an error message "20 Invalid License the serial number does not exist." I don't understand because this serial number is listed on the program. I paid for this program. 

[AllainU 0]

Hello @Sonia Sidhu,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

However if you prefer working with an older version and as a courtesy, just uninstall by going to Control Panel \ Programs \ Programs and Features while the machine is connected to the Internet. This will auto-deactivate the license from our licensing server. Then reboot your machine and download Nitro Pro 9 installers from this page: 
https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!