NITR11: limited features after activating licence

[Charlotte LEMAIRE]

Hi,

I have a new comptuter and so I have installed Nitro 11 and activated my licence.

But when I try to anything with any pdf, I have this error message:

"pdf is restricted or has limited access to some features"

Can you help me please ?

Thanks, Charlotte

[Allain Umailin]

Hello @Charlotte LEMAIRE,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Support Tools file from your machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe:    https://kb.gonitro.com/knowledgebase/#/search/support tools/000004465
-A sample files (with sensitive information extracted) so I can perform some tests on my end.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link:    https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Charlotte LEMAIRE]

Hi Allain,

I have replied to you by private message.

I hope you have avereything you need and will be able to solve my problem.

By the way, 3 of my colleagues have the same problem and can't properly use NITRO for work.

Thank you