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JAB

I can't activate

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JAB

My product asks to be activated. But when I enable it, nothing will happen

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Edited by AllainU

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AllainU

Hello @JAB,

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that we have released Nitro Pro 13.8.2.140 that addresses this activation error.

In order to further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @JAB,

Thank you for the private message.

As mentioned above, we have fixed the error 2023 and to update to the latest build, please use the following direct installers:

x32 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x64.msi 

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790   

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Should the program reverted to 'Trial' or 'Expired Trial' again, please do not hesitate to reach-out again by replying to this thread.

Thank you for choosing Nitro and I hope this helps!

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