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Activation Problems


Ilene Todd
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  • Official Nitronaut
Allain Umailin

Hello @Ilene Todd,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Ilene Todd,

Thank you for the private message.

I have checked the screenshot and I can see you were accessing our Activation Portal.

In order to activate your Nitro Pro 12, you must first install the program using below direct installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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dk@ecopsis.com

Hello, I face the same problem. I have installed the Nitro pro try version on a new computer, and it won't let me active with my serial number. Please can you help?

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  • Official Nitronaut
Allain Umailin

Hello @dk@ecopsis.com,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @dk@ecopsis.com,

Thank you for the private messages.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 8 serial number: https://www.gonitro.com/pro/upgrade

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 

However if you prefer working with an older version and as a courtesy, uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 8 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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Tony Curran

Hi,

 

My manager has tried to reactivate an old Nitro pro account onto new device as old laptop is niot being used, how do we find the seriakl number for this to activate the account as we do not have this or could not find it on previous app?

 

TYhanks

tony

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  • Official Nitronaut
Allain Umailin

Hello @Tony Curran,

Thank you for reaching out to us through our Community Forums!

In order to help you with your request, can you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Ruben Kraak

Beste Allain

ik heb hetzelfde probleem.

ik heb gedaan wat je aangaf zoals hierboven

ik heb nitro 12 nu op de computer installeert en de activatie code gebruikt maar het werkt niet.

handelsagent Ruben Kraak

< email address >

 

 

 

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Ruben Kraak,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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David Farney

Hello,

Today, I started receiving a message that there is a problem with my activation code and that my trial has ended. I have not been using a trial for some time as I have purchased a license. Clicking on the Activate icon to re-enter my serial number does nothing. I have uninstalled and re-installed the Nitro program but nothing changed. What do I need to do to get the program operating appropriately?

 

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  • Official Nitronaut
Allain Umailin

Hello @David Farney,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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Jamie Feinstein

Good Morning,

I recently deactivated my NitroPro account on my desktop to transfer it to my lap top.  I believe I had NitroPro 11.  I started the free trial on my laptop in version 13 and when I tried to reactivate my serial number, it prompted me to deactivate.  When I clicked the Deactivate button, I got an error message saying, "Sorry, you may only deactivate 0 devices."

Am I not able to reactivate my version 11 product at all?

Thank you for any assistance you can provide. 

Jamie

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  • Official Nitronaut
Allain Umailin

Hello @Jamie Feinstein,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Jamie Feinstein,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 


However if you prefer working with an older version and as a courtesy, uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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  • 6 months later...
  • Official Nitronaut
Allain Umailin

Hello @Ruben Kraak,

Thank you for the private message.

Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps:

1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 12 Dutch using these offline link/s:

x32 http://install.nitropdf.com/professional_12163574/nl/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/nl/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: 
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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On 4/30/2020 at 12:15 AM, AllainU said:

Hallo @Ruben Kraak,

Bedankt dat je contact met ons hebt opgenomen via onze communityforums!

Kunt u, om u verder te helpen, een schermafbeelding van uw 'Over Nitro Pro'-venster op het tabblad Help toevoegen?

Ook een screenshot van de foutmelding die u heeft ontvangen na het invoeren van uw serienummer.

Om ze via een privébericht te verzenden, beweegt u uw muis over mijn naam 'AllainU' en selecteert u 'Bericht'.

Bekijk deze link om te zien hoe u een screenshot maakt: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Bij voorbaat hartelijk dank en ik kijk er naar uit om van u te horen. 

 

 

On 11/3/2020 at 1:30 AM, AllainU said:

Hallo @Ruben Kraak,

Bedankt voor het privébericht.

Het lijkt erop dat we de huidige versie van Nitro Pro op uw computer moeten verwijderen en Nitro Pro 12 moeten installeren. We activeren het vervolgens met uw serienummer. Volg alstublieft deze stappen:

1. Verwijder Nitro Pro van uw computer door naar Configuratiescherm> Programma's> Programma's en onderdelen te gaan en start de machine opnieuw op.

2. Wis al uw downloadmap of verwijder alle gedownloade Nitro-installatieprogramma's. Deze stap is belangrijk omdat we hebben gemerkt dat als u alle installatieprogramma's opslaat en u downloadt ze in dezelfde map (zoals de downloadmap), de EXE elk MSI-installatieprogramma in die map kan ophalen en u een van de oudere builds in plaats van het nieuw gedownloade pakket.

3. Download uw Nitro Pro 12 Dutch via deze offline link (s):

x32 http://install.nitropdf.com/professional_12163574/nl/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/nl/retail/nitro_pro12_ba_x64.msi

Raadpleeg dit artikel om te weten of u 32-bits of 64-bits hebt: 
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

4. Na de installatie kunt u activeren door Nitro Pro te openen, op het tabblad Help> Over Nitro Pro> Activering te klikken en uw serienummer in te voeren.

Bedankt dat u voor Nitro hebt gekozen en ik hoop dat dit helpt.

I did but it now says deactivate. instead of activating

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Ruben Kraak,

Thank you for your patience.

Are you able to redact, convert and use other features of the program?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Ja a dat kan ik. Ik zie alleen niet mijn activatie code staan.

 

Yes, I can. I just don't see my activation code.

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Ruben Kraak,

Thank you for this clarification.

If you are seeing Deactivate button in the About Nitro Pro window and you are able to utilize the full features of the program, it means it is currently Activated.

Thank you for choosing Nitro and I hope this helps.

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Adquirí en 2014 una licencia de la versión 9, formatee mi equipo e intento instalar y activar nuevamente, pero me indica que la licencia no existe. Ayuda por favor.

 

I purchased a version 9 license in 2014, formatted my computer and tried to install and activate again, but it tells me that the license does not exist. Please help.

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hell @Jacobo Arcos,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

Thank you for choosing Nitro and I hope this helps.

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  • 4 months later...
  • Official Nitronaut
Allain Umailin

Hello @Ruben Kraak,

Thank you for reaching out to us through our Community Forums and for sending me a private message.

To further assist you with your activation concern, please refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: 
http://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16.9 using below offline Dutch installers:

x32 http://install.nitropdf.com/professional_12169574/nl/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/nl/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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