Melissa

[Melissa Philip]

I had to reinstall Nitro on an existing laptop as I upgraded the system.  I deactivated the serial number for Nitro before installing and when I attempt to reactivate it I get a message saying

"sorry you may only deactivate 0 devices"

I'm unable to contact Nitro directly as there aren't any contact numbers on their website

[Allain Umailin]

Hello @Melissa Philip,

Please refer to this thread:

Thank you!

[Melissa Philip]

Hi @AllainU,

I am having the same issue as I had last time.  We have upgraded a laptop for a staff member and the old serial number and activation number are no longer working for her Nitro Pro.  Please advise what I should do.

Regards

Melissa Philip

[Allain Umailin]

Hello @Melissa Philip,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of the Nitro Pro that is no longer working on your user's machine?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Melissa Philip,

Thank you for the private message.

Have you installed Nitro Pro 11 on the affected machine?

If not, you may use the follow direct installers to do so:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

 

Alternatively, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

Thank you for choosing Nitro and I hope this help.