Stephan Müller 0 Report post Posted April 21, 2020 Hi Nitro Pro Team, on May 1st 2019 I purchased Nitro Pro 12 and 1 year product updates via Cleverbridge. After switching PCs last year I reactivated it on the new one and everything was fine. Today I wanted to check for an Upgrade to Version 13, as my license key does not work with 13 and I did not by product upgrades, just updates. The license check tells me, that it cannot find my serial and I should post here. Can you please help me? Thanks, stay safe. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted April 21, 2020 Hello @Stephan Müller Thanks for reaching out to us! I have made the necessary changes to the records. Please try upgrading again here: https://www.gonitro.com/pro/upgrade Cheers! Share this post Link to post Share on other sites
Stephan Müller 0 Report post Posted April 21, 2020 Thanks @Leslie V. it worked perfectly! Great and fast support Cheers Share this post Link to post Share on other sites
