Some PDF files cannot be opened

[Sven Hermann]

Hi

For a few PDF files, Nitro only displays blank pages, although the same file won't cause problems with other programs.

PDF Version 1.2

Can you help me?

[Sven Hermann]

Hi

Some PDF files cannot be opened in Nitro. It only shows empty pages. In other programs the same files are displayed in full.

I am using Nitro Pro 13.15.1.282.
This is an automatically generated PDF - PDF version 1.2 (Acrobat 3.x). The file size is 70.42 KB.

Can anyone help me?

 

[Leslie V]

Hello @Sven Hermann

Thank you for posting on our Community Forums!

So that we can troubleshoot the problem, please provide me with the following:

- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.
 

[Sven Hermann]

Hello @Leslie V.

I have sent you a DM with the requested information. Can the problem be reproduced?

[Sven Hermann]

Hello @Leslie V.

with Nitro 10 the same PDF File works without any problems.

[Sven Hermann]

Hello @Leslie V.

Unfortunately the problem still exists. If it were fixed, we would buy more licenses.

Kind regards
Sven