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No S/N available after purchase!

Philip Reitz

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Philip Reitz

Received an email advising me that I needed to renew my VIP access. Have been using Version 12. When I purchased renewal for VIP access, my current version had no upgrade options. I downloaded version 13, but received no S/N or license information. Download corrupted my version 12 installation  so I am without any Nitro Product [except trial of version 13] . Where can I find my S/N and license information? This has been a very frustrating experience and the renewal process has not been transparent or helpful!

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Allain Umailin

Hello @Philip Reitz,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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