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Unable to Activate

Kevin Parins

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Kevin Parins

I have gone through two computers over the last month, and both times I deactivated Nitro Pro in order to get it on the new computer.  I'm trying to activate it on my machine and I am getting a -23 error.  I went through the steps to deactivate online (on the horrible deactivation loop), and there are no seats being used at this time.  So, why can't I activate???  I'd attach a screenshot of the page showing 2 activations being available, but I can't attach a file.



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Allain Umailin

Hello @Kevin Parins,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you for choosing Nitro and I hope this helps!

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