Kevin Stuart Posted April 22, 2020 Report Share Posted April 22, 2020 Good afternoon, everyone. We are having an issue with a user that is unable to print over the network to a Kyocera ECOSYS M3540idn. The user can print some documents from Nitro over the network to the printer, but not others. Some files pop up the bubble saying something along the lines of "File was corrupt or damaged, but has been repaired". These are mostly the files that have issues printing to the network printer, but others do as well. All of these PDFs can be opened and printed by other programs like Chrome or Acrobat with absolutely no issues. When we try to print over the network, there are a two situations that happen. The print status hangs at 1% for a few seconds in either situation. Sometimes it flushes through the print process and spooler. It enters the queue and clears it, but does not print. The document remains open and Nitro is still running. Other times, it will hang at 1% slightly longer and then suddenly crash out of Nitro to the desktop. Nitro will then restart itself. We have tried the following: We uninstalled and reinstalled the printer and driver (KX package). It was version 6. Now up to latest version 8.x from March 20,2020. I couldn't find a specific PCL6 driver like some of your other posts mention. No fix. I then followed other instructions here on the forum for using the uninstall tool. I deleted all folders relating to Nitro from "Users/*username*/Appdata/Local/Temp" as well as anything Nitro-related I could find from the Local, LocalLow, and Roaming folders. We completed the uninstall, checked no other installers were in the directory, and completed install of the "nitro_pro12_ba_x64" package. Current software: OS: Windows 10 Pro (64 bit) Build: 10.0.18362.719 Version: 1903 Nitro Pro 188.8.131.524 I did notice that when we launched Nitro after reinstalling, it still remembered all of our recent documents. So something is still being stored in a directory somewhere. I didn't think to look in ProgramData at the time before reinstalling. Again, I can print these same exact files from any other PDF program, but Nitro unfortunately seems to be the common factor here. I will work on getting a registered account so I can PM you further details if needed. Thanks! Link to comment Share on other sites More sharing options...
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