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Fail to create dump file: (error 5)

Hunt Hoe

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Been using NitroPro everyday. Today, suddenly I get this "Fail to create dump file: (error 5)" message - I couldn't preview PDFs in File Explorer nor opening any PDF file on Nitro Pro11.  Any suggestion?


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  • Official Nitronaut

Hello @Hunt Hoe

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:

- The file you are working on
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

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  • 2 years later...
  • Official Nitronaut

Hello @Ndubisi Agomo

Thank you for posting on our Community Forums!

Please try updating to 12.16. Kindly send me your serial number so I can check which type of installer to send you.

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