Hunt Hoe Posted April 23, 2020 Report Share Posted April 23, 2020 Been using NitroPro everyday. Today, suddenly I get this "Fail to create dump file: (error 5)" message - I couldn't preview PDFs in File Explorer nor opening any PDF file on Nitro Pro11. Any suggestion? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 23, 2020 Official Nitronaut Report Share Posted April 23, 2020 Hello @Hunt Hoe Thanks for your message - I'm happy to assist you. So that we can troubleshoot the problem, please provide me with the following: - The file you are working on - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - The exact steps you are taking - A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Link to comment Share on other sites More sharing options...
Ndubisi Agomo Posted August 9, 2022 Report Share Posted August 9, 2022 I have the same problem "cannot create dump file error 5" when opening any PDF file Im using Nitro Pro 12.4.0.259 on Windows 10 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 9, 2022 Official Nitronaut Report Share Posted August 9, 2022 Hello @Ndubisi Agomo Thank you for posting on our Community Forums! Please try updating to 12.16. Kindly send me your serial number so I can check which type of installer to send you. Link to comment Share on other sites More sharing options...
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