Activation Error after OS reinstallation

[Shankar R]

Hi There,

I had Nitro PRO 11 in my computer. And My Computer OS got crashed. And I have reinstalled OS and installed Nitro PRO 11 again as Trail version and using my Serial Key I have tried to activated but it was giving error saying that "-20: Error - Invalid Licence number".

One thing I have noticed that my Installation ID was different from the previous to the current installation.

Please help. Thank you.  

 

Best Regards, R Shankar

[Leslie V]

Hello Shankar,

You have the wrong version installed if you are getting that error message.

Please uninstall and get the correct version 11 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope this helps!
 

[Shankar R]

Hi Leslie,

Thank you so much for the link. From the link, I have downloaded "Nitro Pro 11 (11.0.8.470)" 64 bit. And I tried to activate using the Serial Number and it is giving exactly same error as "-20: Error - Invalid Licence number".

Do you want me to share the serial number with you?

Please help. Thank you.........

[Shankar R]

Hi Leslie,

Thank you so much for the link. From the link, I have downloaded "Nitro Pro 11 (11.0.8.470)" 64 bit. And I tried to activate using the Serial Number and it is giving exactly same error as "-20: Error - Invalid Licence number".

Do you want me to share the serial number with you?

Please help. Thank you.........

[Leslie V]

Hello @Shankar R

Please send me your serial number so I can check.

Thanks!

 

[Shankar R]

Hi Leslie,

Did you get my Serial Number? Could you please help?

Thank you.

[Shankar R]

Hi Leslie,

Could you please help here?

Thank you.

 

Best Regards

R Shankar