Sean Griffin Posted April 28, 2020 Report Share Posted April 28, 2020 Hi all - can someone help please. I purchased Nitro Pro and have a serial number. My computer with Nitro Pro on it died when the battery expanded. I went online and deactivated that computer. Now when I enter the serial number into the replacement computer it says "The serial number does not exist". How can I get my Nitro Pro reactivated please? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 29, 2020 Official Nitronaut Report Share Posted April 29, 2020 Hello @Sean Griffin, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, please provide the serial number of your Nitro Pro. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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