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Activation Problem

Sean Griffin

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Sean Griffin

Hi all - can someone help please.

I purchased Nitro Pro and have a serial number. My computer with Nitro Pro on it died when the battery expanded. I went online and deactivated that computer.

Now when I enter the serial number into the replacement computer it says "The serial number does not exist".

How can I get my Nitro Pro reactivated please?



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Allain Umailin

Hello @Sean Griffin,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, please provide the serial number of your Nitro Pro.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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