Sean Griffin 0 Report post Posted April 28, 2020 Hi all - can someone help please. I purchased Nitro Pro and have a serial number. My computer with Nitro Pro on it died when the battery expanded. I went online and deactivated that computer. Now when I enter the serial number into the replacement computer it says "The serial number does not exist". How can I get my Nitro Pro reactivated please? Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 29, 2020 Hello @Sean Griffin, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, please provide the serial number of your Nitro Pro. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
