Lilly

[John Combo]

I have a pdf form received from a governmental entity.  When it is open, I can see items filled in on  some lines, including signature, but when I print it, those items are blank.  Is there a setting I need to change in NitroPro 13.9?

[Allain Umailin]

Hello @Lilly,

Thank you for reaching out to us through our Community Forums!

Please update to Nitro Pro 13.16 using below direct installers then test it again:

x32 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13162300/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

[John Combo]

I realized, after I posted, that I was not using the latest version.  So I downloaded 13.16.2.300.  I still have the same issue.  On "screen" I can see what is written, but when I try to print or preview print, it is not in the preview nor in what is printed.  I have tried two different printers.  I have loaded the pdf into NitroPro13.16 both from inside the attachment in the email and after saving the email to "Documents".  NitroPro sees what the additions are, but the print previews and print inside of NitroPro don't show them.

[Allain Umailin]

Hello @Lilly,

To further assist you, could you please provide me with a copy of the file you are working with?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.